FAQ

The fastest way is through our online reservation flow on this website. You can also book through our Booking.com listing if you prefer using their platform and tools. Your confirmation email will include your stay details, price breakdown, and house rules.

You can use this direct link to our listing: booking.com/hotel/ba/rusovo. The calendar there always shows live availability.

Minimum stay rules depend on season and villa type. If a date is available in the booking calendar, it meets the current minimum stay rule for that period.

Yes, subject to availability and your rate conditions. If you booked through Booking.com, please request changes in their app. Direct bookings can be adjusted by contacting us from your confirmation email.

Late arrival is fine; just let us know in advance so we can prepare access instructions. Your confirmation message includes the best way to contact us.

We will do our best to honor preferences, and we recommend adding requests in the booking notes. All requests are subject to availability at check-in.

Accepted payment methods depend on the booking channel. Booking.com shows available options at checkout, while direct bookings confirm payment instructions in the email you receive.

No. Your total price is shown before you confirm the reservation. If any local taxes or mandatory charges apply, they are clearly listed in the price breakdown.

Yes. A damage deposit of EUR 300 is required on arrival. It is fully refunded at check-out if the villa is left tidy and without damage.

Yes. Please request an invoice at check-in or by replying to your confirmation email. Include any company details needed for the document.

Weekly or longer-stay discounts may be available depending on the season. The discounted rate, if applicable, is shown automatically in the booking total.

Standard check-in is in the afternoon and check-out is in the morning. The exact times are listed in your confirmation so you always have the most up-to-date schedule.

We are happy to accommodate when availability allows. Request it in advance so we can confirm the timing or propose alternatives.

Daily housekeeping is not included. Extra cleaning can be arranged with prior notice and an additional fee.

Yes. We ask guests to keep noise low in the late evening and early morning so everyone can rest. The exact hours are shared in the house rules.

Smoking is not allowed inside the villas. If you smoke, please use designated outdoor areas and dispose of cigarettes safely.

Yes, Wi-Fi is available throughout the property. Access details are provided at check-in.

Each villa includes basic kitchen facilities. The exact equipment can vary by villa type, so please check the amenities list when booking.

Yes. One parking space per villa is provided in the garage, and ski equipment lockers are also available there.

Yes. Many villas are suitable for families and offer space for children to relax and play. If you need a crib or other items, request it in advance and we will confirm availability.

We can help arrange transfers and local taxi recommendations. Please contact us with your travel details so we can advise on options and pricing.

Cancellation terms vary by rate and season. The exact policy is shown before you confirm the booking and repeated in the confirmation email.

If you booked through Booking.com, you can cancel directly in their app or website. For direct bookings, reply to your confirmation email and we will process it for you.

Yes. Pets are welcome with prior notice and an additional fee.

Yes, small and quiet celebrations are allowed with prior notice and approval. House rules must be fully respected, and the number of guests must not exceed the maximum villa capacity.

In the rare case of a cancellation, we will inform you as early as possible and assist with alternatives or a full refund according to your booking channel's policies.