Contact details (such as name, email address, phone number).
Reservation details (dates, number of guests, preferences, special requests).
Payment-related information (handled by our payment processor or booking partner; we do not store full card details).
Communications (messages or emails you send to us).
Technical data (IP address, device type, browser, and basic usage analytics).
Cookie data (see the Cookies section below).

3. How we use your information

We use personal data to:

Process and manage reservations and guest services.
Communicate with you before, during, and after your stay.
Provide customer support and respond to requests.
Improve our website, services, and guest experience.
Comply with legal and regulatory obligations.

4. Legal basis for processing

We process personal data based on one or more of the following legal grounds, as applicable: performance of a contract (to provide your stay), legal obligations, legitimate interests (to operate and improve our services), and your consent (for optional cookies or marketing, if used).

5. Bookings via third parties

If you book through a third-party platform (such as Booking.com), their privacy policy also applies. We receive only the data necessary to manage your reservation and stay.

6. Cookies and analytics

We use cookies and similar technologies to keep the website running, remember preferences, and understand how visitors use the site. Depending on your consent settings, we may use:

Essential cookies (required for basic site functionality).
Performance/analytics cookies (to measure traffic and improve content).
Marketing cookies (only if enabled, to show relevant offers).

You can control cookies in your browser settings. Where required, we will request your consent before placing non-essential cookies.

7. Sharing of personal data

We share personal data only when necessary, for example with:

Booking and payment service providers.
IT and hosting providers that support our website and systems.
Authorities if required by law.

We do not sell your personal data.

8. International transfers

Some service providers may process data outside your country. When this happens, we take steps to ensure appropriate safeguards are in place.

9. Data retention

We retain personal data only as long as necessary for the purposes described in this policy, including legal and accounting requirements.

10. Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict the processing of your personal data, as well as the right to object or withdraw consent. To exercise these rights, contact us using the details below.

11. Security

We use reasonable technical and organizational measures to protect personal data. However, no method of transmission over the internet is 100% secure.

12. Children

Our services are not directed to children, and we do not knowingly collect personal data from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

14. Contact

For privacy questions or requests, contact us at:
Email: [privacy@rusovo-resort.ba]
Address: Miloša Vukadina Švabe bb, Velika Dvorišta, Pale 71420, Bosnia and Herzegovina

@Rusovo.resort

Privacy policy